Welcome to CandySalesStore.com, where we want your candy experience to be as perfect as our alien-shaped gummies! While we hope every bite brings joy, we understand that sometimes you might need to return or exchange an item. Our policy is as sweet and simple as our bon bons!
🍫 Our Return Promise
We stand behind our candy like a kid guards their Halloween stash! If you’re not completely satisfied with your animal-shaped candies or Asian candy treats, we’ll make it right.
⏳ Timeframe
Returns & exchanges must be requested within 15 days of receiving your order. That’s enough time to sample all your bacon candy and burger-shaped goodies!
📦 Condition Requirements
Items must be:
- Unopened in their original packaging (like we sent them)
- In resalable condition (no melted brittle candy or squished bubble gum)
- Accompanied by your original receipt or order number
🚚 Return Process (Easy as Eating Candy Buttons!)
- Contact Us: Email our Candy Concierge at [email protected] within 15 days with your order number and reason for return
- Get Approval: We’ll respond within 2 business days (usually faster than shipping bulk candy favors!)
- Ship It Back: Once approved, send your items to:
CandySalesStore Returns
4210 Elmwood Avenue
Mesa, AZ 85201 USA - Receive Credit: We’ll process your refund once we receive and inspect your return
💸 Refund Information
Your refund will be processed within 3-5 business days after we receive your return. Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
Note: Original shipping costs are non-refundable, except in cases of our error (like sending the wrong balloon-shaped candies).
🔄 Exchange Process
Want to swap your body parts candy for some butter candy instead? Follow the same process as returns, but specify what you’d like instead! We’ll ship your new treats once we receive the original items.
🚫 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Bulk unwrapped candy (like loose bite-size pieces)
- Opened packages of any candy
- Personalized candy buffet items
📝 Return Request Template
Copy and paste this sweet template to request your return:
Dear Candy Concierge,
I’d like to request a return/exchange for my recent order (#[Your Order Number]).
Items to return: [List items, e.g., “1 pack bug-shaped candy, 2 lbs bulk candy favors”]
Reason: [Brief explanation]
For exchanges, I’d like: [List desired replacement items]
Shipping Address Confirmation:
[Your Full Name]
[Your Address]
[City, State/Province, ZIP/Postal Code]
[Country]
Thank you!
[Your Name]
[Your Email Address]
🍭 Questions?
Contact our Candy Guardians at [email protected] – we’re sweeter than our candy bars and ready to help!
🎈 Now back to the important business of eating candy! 🎈